Now that you are nearing the final stages of the borrowing process, herewith the Installment Loans Credit Guide.
This guide must be provided to you in writing to ensure that we are complying with Section 126 of the National Consumer Credit Protection Act 2009.
PO Box 5229, Algester, QLD 4115, Australia
Budawang St, Parkinson, QLD, 4115, Australia
PH: 0424 102 033
ABN 13 690 290 821
Australian Credit Licence number - 389610
Acknowledgment and Consent
Licensee’s dispute resolution procedure.
If under any circumstances you need to make a complaint, lodge a dispute or inform Installment Loans of a hardship issue, please contact our Internal Dispute Resolution Team in the first instance using the contact details below.
This is a free service, and our team will treat your concerns seriously and promptly.
Internal Dispute Resolution Contact Details
Internal Dispute Resolution Team, PO Box 5229, Algester, QLD 4115.
PH: 0424 10 20 33
External Dispute Resolution Process
If you are not satisfied with the resolution of your complaint or dispute through our Internal Dispute Resolution Process, you may then contact an external body as is set out below.
External Dispute Resolution (EDR) Contact Details:
Australian Financial Complaints Authority
GPO Box 3, Melbourne, VIC, 3001, Australia
Freecall - 1800 931 678
Weekdays 9:00am-5:00pm AEST
Fax - 03 9613 6399
Interpreter service - 131 450
Email - firstname.lastname@example.org
Web - www.afca.org.au
We can provide a copy of our final assessment of your loan application on request, at no charge to you (n accordance with Section 132, National Consumer Credit Protection Act.
Contract suitability or unsuitability details.
“unsuitabiity “ is assessed using the criteria below:
Our involvement in this process as a credit provider is to make enquiries regarding your financial circumstances and assess whether or not the information available is accurate. This process involves us, as a credit provider.
Collection of Information.
I consent to providing the entity with my personal and credit information and allowing them to collect this information from me.
I understand that if do not provide all the information requested for my application from the entity that they may not be able to provide me with their service.
I understand that it is my responsibility to advise the entity if any of my personal information and contact details should change.
Use of information
I consent my information being collected by the entity for the provision of referral and marketing services, and any other related purpose including but not limited to:
Disclosure of information
I consent to the disclosure of my personal information by the entity for the provision of referral and marketing services, as well as any other related purpose (as outlined above) ongoing to:
Information exchanged with other providers.
By providing my consent to exchange to exchange my information with credit providers and brokers, referrers and service providers, I understand that this information may be sold to them or disclosed to them for a fee.
The dollar value of the fee is determined on referral.
By giving consent to exchange my personal and credit information with credit brokers, credit providers, referrers and service providers, I am consenting to the entity exchanging all of my application details such as:
Third party promotions of products and services
I consent to being contacted by the entity and external third parties/agents acting on their behalf to promote their own and their marketing partners products and services.
I understand that I can contact the entity any time to withdraw my consent and request not to be communicated for promotional reasons.
Information exchange with Credit Reporting Bodies
I give my explicit and informed consent to the entity exchanging my credit and personal information with credit reporting bodies.
By giving my consent to this I understand that the entity may collect information about me from credit reporting bodies.
I understand that the credit reporting bodies the entity exchanges information with are:
Equifax Pty Ltd (Equifax)
T: 13 8332
Experian Australia Credit Services Pty Ltd (Experian)
Illion (formerly Dunn & Bradstreet)
T: 1300 734 806
I consent to all communication between myself and the entity to be through electronic communications (where possible). This includes but is not limited to:
By giving my consent to receiving electronic communications I understand that:
Commercial Electronic Messages
To comply with the Spam Act 2003, I understand that I must give my consent before the entity is permitted to communicate with me using electronic messages.
I give my consent to the entity to communicate with me via commercial electronic messages (email, SMS, fax) for the purpose of providing convenient and fast communications for me.
Electronic Bank Statement Retrieval
By completing an application, I am consenting to the lender using an electronic statement retrieval solution to collect my statements and information on my behalf. (If you do not agree you should not be using this service).
I understand one or all of the statements retrieval providers below may be used;
By using an electronic statement retrieval solution, such as those above I understand and agree that:
I declare that I have read and understood this Acknowledgement and Consent document and that I acknowledge, authorise and consent to all the terms that it sets out.